Hi Graham,
Apologies for the delay in replying. Moving house and packing up a farm meant I missed some things unfortunately, however I did notice the fellow I mentioned, Jean, has been here chatting away.
I think I’ll leave it up to him now, as he (bless him!) is doing the setting up and testing, and I’m the person who comes in and tests the end result, with a “that part’s great” or “it doesn’t include the XYZ feature we really need” or “can it provide ABC?” and “does it integrate with …”, for example. 
In the meantime, we continue to use a mishmash of systems which do give us the end result, in a fashion, but with a lot of time and effort on my part to bring it all together. No wonder no-one else wants my job!!
Maree
